SMS not working / SMS count not increasing

Hi,
Im sending SMS to the monogoto sim using the monogoto console. The SMS is not reaching the device and the SMS count is also not increasing in the Things Group in the console. Both MO_SMS and MT_SMS are included and enabled for my account.

Any idea on why this could be happening and what can I do?

Hello @Arvind_Nath_Rajesh
Can you please send e-mail to our support team at support@monogoto.io ?
They will help you.

Regards,